The National Motor Freight Traffic Association, Inc., (NMFTA) a nonprofit membership organization headquartered in Alexandria, Virginia, is seeking qualified applicants for the staff position of

Client Support Representative. NMFTA’s mission is simple: Promote, advance, and improve the welfare and interests of the motor carrier industry. We do this through research, education, lobbying and developing industry standards and best practices. Our goal is to have the most informed membership to not only grow profitably, but efficiently run operations and protect against new challenges resulting from the digital era.

We are looking for a dedicated support professional who is genuinely enthusiastic about assisting customers. The ideal candidate will possess patience, empathy, and strong communication skills. They should enjoy engaging with others and recognize the importance of effective communication.

As a Client Support Representative (CSR), you will serve as a vital link between NMFTA and our customers. Responsibilities include managing incoming calls, emails, and customer inquiries, as well as providing comprehensive product support. You will also be responsible for identifying and addressing customer needs to ensure satisfaction.

The Client Support Representative will handle questions and promptly resolve any issues that may arise with accuracy and efficiency. The primary objective is to deliver excellent service and uphold our commitment to customer satisfaction.

Responsibilities:

• Manage incoming volume of calls/emails.
• Take the extra steps to engage in our customers.
• Customer support experience.
• Track record of overachieving quota.
• Strong phone contact skills and active listening.
• Ability to adapt and respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Requirements:

• 2 years of college or trade skill preferred.
• Three years of experience in a customer support role.
• Proficiency with Microsoft Office Suite.
• Team-player attitude is essential.
• Must be willing to work five (5) days in office.
• Bilingual (English/Spanish) preferred 

Compensation

A competitive salary and benefits package will be offered to attract an outstanding candidate.

NMFTA is an equal opportunity employer. We value diversity. All employment decisions are based on the candidate’s qualifications and merit, and the business needs of NMFTA. Interested applicants are encouraged to access our website, www.nmfta.org, for information about NMFTA.